Refund and Returns Policy
We take great pride in our reputation for quality, and if you are dissatisfied with your purchase, we will assist you with an exchange or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging). The EcoPro2 exchange/return form must be included with the item when returned.
We recommend you utilize registered post as EcoPro2 does not take responsibility for items not received if a customer attempts to send an item to EcoPro2 via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange credit to be issued
IF YOU CHANGE YOUR MIND
Change of mind returns only apply to items in a resalable condition. In this circumstance EcoPro2 will either exchange the item for online store credit or refund the amount of the item, less the original freight charges.
REFUNDS ON SHIPPING CHARGES
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card.