DELIVERY Delivery of a Product should occur between 1-7 business days after processing of an Order. A Buyer cannot arrange collection of Orders from EcoPro2.
COURIER METHODS & SHIPMENTS When Australia Post is unable to deliver your parcel, it will be returned to your nearest local post office for your collection. For DHL deliveries the driver will leave a card to call if they cannot deliver it the following day.
The Buyer acknowledges that HPAL may, from time to time, be subject to production, delivery or other unforeseen delays and that HPAL may allocate distribution of Products ordered among its customers at its sole discretion.
If Buyer's Order has not been delivered within a reasonable time, the Buyer should first refer to HPAL warehouse dispatch e-mail, clicking on the delivery checker link.
HPAL reserves the right to make partial delivery of an Order. Please ensure delivery addresses are correct prior to placing order, once an order is processed by our warehouse, we are unable change or redirect the delivery address.
PAYMENT Payment for Products purchased from HPAL via the Site can be made by the following methods:
- VISA or MasterCard credit cards via the credit card gateway
The Buyer agrees to submit to HPAL such information as may be reasonably requested by HPAL or the credit card provider for the authorization and verification of its credit card purchases.
Please note that Buyer credit card numbers and details are not processed or retained on HPAL systems. Credit card providers may activate additional security measures, such as Verified by Visa or MasterCard SecureCode on your credit card (requiring an additional password). We have no control or access to credit card authentication systems. For all credit card issues you must contact your bank or credit card provider. HPAL reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, HPAL at its discretion may delay or cancel delivery of Orders placed by the Buyer. HPAL may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to HPAL. If the Buyer's account is placed in collection, HPAL will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.
DEAD ON ARRIVAL (DOA) A Product (except Factory Seconds) is deemed to be DOA if it fails to function according to its specifications either on set-up by the Buyer or within 14 days of its purchase date. The time period for calculating DOA commences two working days after delivery of a Buyer's Order. If the Buyer believes that a Product is DOA, they must contact EcoPro2 Technical Support on 1300 547 844 report the DOA status and discuss the fault. If HPAL considers the Product to be DOA, it will issue a Return Material Authorisation (RMA) Number and will send a DOA label, consignment note and return instructions to the Buyer. HPAL will pay the freight cost associated with the return of a DOA Product, provided that the Buyer uses the HPAL nominated freight carrier. HPAL will deliver a replacement Product to the Buyer promptly upon receipt of the deemed DOA product. FREIGHT METHODS HPAL will arrange delivery of all Products to the Customer using its nominated freight carriers. A Buyer must not arrange its own courier to collect the Products from HPAL.
INCORRECT SUPPLY OF ORDER If due to a warehouse or other error on the part of HPAL, the Buyer receives a Product which does not conform to its Order, the Buyer must contact HPAL within 7 days of receipt of the Product. After returning the original Product to HPAL, provided that the returned Product is in new condition with its original packaging unopened, HPAL will ship the originally ordered product. Before returning a Product, the Buyer must obtain from HPAL an email authorising the return. firstname.lastname@example.org
PRODUCTS DAMAGED IN TRANSIT Claims for alleged damage to Products caused in transit from HPAL to the destination specified by the Buyer must be notified to HPAL as stated below within 48 hours of receipt of delivery and the consignment note must be marked as "Received Damaged".
DELIVERY OUTSIDE AUSTRALIA HPAL is unable to accept Orders or deliver to addresses outside Australia.
NOT FOR EXPORT OUTSIDE AUSTRALIA Products ordered via the EcoPro2 Australia Shop Online website are for Australian use only, and are not to be exported.
AMENDMENT OF TERMS AND CONDITIONS HPAL may revise these terms and conditions from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions.
CARTON DAMAGED From time to time EcoPro2 offers a limited number of products that may have slight cosmetic damage to the outside carton. These products are undamaged and come with a full EcoPro2 new product warranty.